Privacy Policy

Your privacy matters to us. Learn how we protect and handle your data.

Last updated: December 2024

Welcome to Pixcel, developed by AskCher Singapore. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our productivity application and related services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

Personal Information

We may collect the following personal information:

  • Name and email address when you create an account
  • Profile information you choose to provide
  • Communication preferences
  • Feedback and correspondence with us

Usage Information

We automatically collect information about your app usage:

  • Task completion data and productivity metrics
  • App features used and interaction patterns
  • Session duration and frequency of use
  • Device information and operating system
  • IP address and general location information

2. How We Use Your Information

We use your information to:

  • Provide and maintain the Pixcel application and services
  • Personalize your productivity experience and recommendations
  • Track your progress and generate insights about your productivity patterns
  • Send you important updates about the app and your account
  • Respond to your questions and provide customer support
  • Improve our services and develop new features
  • Detect and prevent fraud or misuse of our services
  • Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our app, such as cloud hosting, analytics, and customer support services.

Legal Requirements

We may disclose information if required by law, court order, or to protect our rights or the safety of our users.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate security measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Secure data centers and infrastructure
  • Employee training on data protection practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access & Portability

Request a copy of your personal data and export your productivity data.

Correction

Update or correct your personal information through your account settings.

Deletion

Request deletion of your account and associated personal data.

Opt-out

Unsubscribe from marketing communications at any time.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for the app to function properly, including authentication and security features.

Analytics Cookies

Help us understand how users interact with our app to improve performance and features.

Preference Cookies

Remember your settings and preferences for a personalized experience.

You can manage cookie preferences through your browser settings, though this may affect app functionality.

7. Children's Privacy

Pixcel is designed for users aged 7 and older. We do not knowingly collect personal information from children under 7. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending an email notification to registered users
  • Displaying a notice in the app

Your continued use of Pixcel after any changes constitutes acceptance of the updated policy.